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Frequently Asked Questions

Account Support

Account support topics.

How do I become a GNE customer?

Are you ready to grow your retail dealership, rental store, or manufacturing business? Start the new customer onboarding process today by completing our online New Customer Set-Up Form. Once submitted, a GNE representative will contact you promptly to guide you through the next steps.

At GNE, we're committed to building lasting partnerships that help our customers succeed. By choosing GNE, you’ll gain the tools and support needed to attract more customers, increase revenue, and achieve sustainable growth for your business.

How do I file for sales tax exemption status?

If your business qualifies for sales tax exemption, please complete, sign, and date a valid Resale or Exemption Certificate for each applicable state where your business operates. Email the completed forms to ar@gnedi.com so we can update your account accordingly. Please note that sales tax will continue to be applied to your account until we receive and process these documents.

Exemption Certificates are legal documents. If you have questions about completing these forms, sales tax compliance, or specific state sales tax laws, we recommend contacting the Department of Revenue in the relevant state for assistance.

How do I update my account billing address?

To update your account billing address, please note that changes cannot be made directly by customers. If you need to update this information, contact our Customer Support team by emailing sales@gnedi.com or calling 1-855-388-9848. One of our representatives will be happy to assist you with the update.

How do I pay my invoice?

Option 1: Pay Online

We offer a convenient 24/7 Payment Portal for making secure payments on your GNE account, including credit/debit card and ACH options.

Payment Portal Features and Benefits

  • Make Payments
  • Manage Payment Methods
  • View Open Orders
  • View Open Invoices
  • View Invoice History

Please note that access to the Payment Portal is managed at the individual contact level. Each person in your organization who needs access will require a unique sign-on. This adds an extra layer of security, ensuring that your financial data is accessible only to authorized personnel.

To get started, you can sign in to your Payment Portal account or request access to the Payment Portal, making it easy to integrate this secure payment solution into your business workflow.

 

Option 2: Pay By Mail

Payments can be made by check, credit card (VISA, Mastercard, American Express, and Discover), customer-initiated ACH or wire. Will Call orders require a credit card payment or established credit terms. No cash or check payments are accepted for Will Call Orders. Please note, there is a $30 NSF for all returned checks.

Great Northern Equipment
P.O. Box 857439
Minneapolis, MN 55485-7439

Accounts Receivable:
866-297-5075

Invoices / Statement Delivery
All Invoices will be sent via e-mail (preferred), or in the daily mail. To update your e-mail address, please send your request to ar@gnedi.com. Statements are issued on the first of every month and are ONLY sent via e-mail. If you receive invoices electronically, then you will receive a statement electronically.

Payment Methods
Payments can be made by check, credit card (VISA, Mastercard, American Express, and Discover), customer-initiated ACH, or wire. Please note that our staff is not equipped to take payments for Will Call orders. All Will Call orders must be on established terms account or paid for prior to pick up. No cash or check payments will be accepted for Will Call Orders.

Request a W-9 Form
If you need to request a W-9 tax form from us, please send an email to ar@gnedi.com. In your request, include your full name, contact information, and the reason for your request.

Does GNE offer credit terms?

Yes, customers that qualify for credit are given terms of 1% 10 NET 30 unless otherwise stated in seasonal programs. Customers that do not qualify for open credit will be set up as credit card only. Credit Card payments are excluded from early payment discounts.

For more information, see GNE Accounts Receivable Policy on our Terms and Conditions page.

How do I create a GNE website account?

If you're a new GNE customer, your website account will be created during the onboarding process. Existing customers who don’t yet have a web account can easily request one by completing our Web Account Request Form. For assistance or further questions, feel free to contact our support team.

Note: GNE is a wholesale distributor and we do not sell directly to the end consumer. If you are an end consumer looking to purchase or rent our products, please use our Dealer Locator to find the nearest reseller or rental store near you, or contact our Sales Team at 1-855-388-9848 for assistance.

Sales Support

Sales support topics.

How do I change the shipping address for my online order?

To change the shipping address for your order, follow these steps:

  1. Click the "Change Ship-To" link located at the top left of the screen.
  2. Choose a shipping address from your saved options or enter a one-time address for a drop-ship order.

How do I view my saved cart online?

To view a saved cart, follow these steps:

  1. Sign in to your account.
  2. Click "My Account" at the top right corner of the screen.
  3. On the left-hand menu, select "Saved Carts."

What are GNE's business hours of operation?

General Office Hours:
Monday - Friday, 8:00 a.m. - 5:00 p.m. CST
Closed weekends and holidays

Phone Sales/Service Hours:
Monday - Friday, 7:30 a.m. - 5:00 p.m. CST

Live Chat Hours:
Monday - Friday, 7:30 a.m. - 5:00 p.m. CST

Will Call Hours:
Monday - Friday, 8:00 a.m. - 4:00 p.m. CST

Does GNE offer financing to my customers?

Yes, our customers can offer Sheffield Retail Financing to their homeowner or professional landscape customers for select GNE brands. Financing offers are subject to credit approval. Some restrictions apply.

Please click on the brand links below to view Sheffield Financing Info.

Does GNE sell and distribute products to international customers?

Yes, we proudly serve customers worldwide. Our international sales team is dedicated to building strong, long-term relationships across the globe.

For more details, please visit our International Wholesale page.

Does GNE offer any online tools to help ensure correct product fitment?

Yes, we provide a range of product guides and configurators to help you find the right product for your needs or your customers' fitment requirements.

For more information, visit our Product Guides page.

How can I stay updated on new products from GNE throughout the year?

Stay informed about GNE's latest products through our monthly refreshed New Arrivals page on our website and our email newsletter. Be sure to subscribe to receive updates directly to your inbox.

How can I stay updated on current programs and product specials?

Be sure you are subscribed to our email newletter. You may also stay informed by visiting our Programs and Specials page, along with our Hot Buys, and Inventory Closeouts. Contact our Sales Team for additional ways to save.

Subscribe to our email newsletter to receive the latest updates on programs and product specials. You can also explore our Programs and Specials page, as well as our Hot Buys and Inventory Closeouts sections on our website. For even more savings opportunities, feel free to contact our Sales Team directly!

How can I find out which tradeshows and events GNE will be attending?

GNE attends a variety of key tradeshows and events throughout the year, providing an excellent opportunity to connect with current and prospective customers and suppliers.

To view our full tradeshow and event schedule, please visit the Events Calendar on our website.

What is GNE's current freight program?

GNE offers flexible shipping options tailored to your needs:

  • Small Package Freight: For items under 150 lbs, we use FedEx Ground (1–5 business days).
  • LTL Freight: Ideal for larger or consolidated shipments.
  • Truckload Freight: For bulk orders requiring full truckloads.
  • International Shipping: Available through various carriers, with duties and taxes determined by local governments.

Additional fees may apply for residential delivery or oversized items.

For full details, please visit our Shipping and Returns page.

How do I view product pricing and availability on the website?

To access product pricing and availability, you need to be a registered GNE customer with an activated web account. Once your account is activated, simply sign in to view your product pricing, inventory, and any applicable sales restrictions based on your customer attributes and account configuration.

Product Support

Product support topics.

How can I register a product to ensure technical support and warranty coverage?

To register a product from one of GNE’s brands—Brave, Dosko, Iron & Oak, Jrco, or Maxim—simply complete our product registration form available on our website.

For products from other brands, please use the product registration form included in the product's packaging.

How do I submit a product warranty claim?

Please submit a warranty claim by using our warranty claim submission form.

How can I return a product?

To return a product, please follow these steps:

  1. Ensure all returns are pre-approved by obtaining a Sales Return Order number (SRO#) from GNE.
  2. Clearly mark the SRO# on the exterior of the package. Packages without an SRO# will be refused.
  3. To request an SRO#, contact a member of our Sales Team at 1-855-388-9848.

For additional details, please visit our Shipping and Returns page.

Does GNE provide access to owner's manuals online?

Yes, you can find product owner's manuals in our comprehensive Owner's Manuals Library.

How do I find and order replacement parts for my equipment?

For Authorized Honda Dealers
We offer a convenient OEM parts look-up for all Honda engines and power equipment we stock.

For Rental Customers with a SmartEquip Account
Using SmartEquip’s parts procurement software, GNE Rental customers (Fleets) gain increased visibility and access to an extensive library of GNE-brand parts catalogs. For more information, visit our SmartEquip page.

For All Other GNE Customers, Find and Order the Part(s) You Need in 3 Simple Steps:

Step 1: Find Your Part Number
If you know your part number, go to step 2. If you don’t know your part number, find your part number for the make/model of your product in your owner’s manual.

Step 2: Search for SKU and Add to Cart
Enter your part number in the search field to view product details and add the SKU to your cart. You may also use the Quick Order form to enter your part numbers (SKUs) and add them to your cart.

Step 3: Place Order
Once you have added SKU(s) to your cart, proceed to checkout and place your order directly online. Return to the site to check on your order status or view your invoice after your order ships.

How do I become a product supplier for GNE?

Becoming a supplier for GNE means gaining access to a network of over 7,000 resellers and rental centers across the United States and internationally. Since 1983, GNE has been a trusted partner, offering a wide range of products and services to support the growth of our business customers and suppliers.

We value long-term relationships and are dedicated to providing exceptional support and solutions to help our partners succeed.

To learn more about becoming a supplier, please visit our Become a Supplier page.