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Shipping and Returns

GNE provides flexible shipping options to fit your needs, including small package freight for items under 150 lbs via FedEx ground (1–5 business days), LTL freight for larger or consolidated shipments, and truckload freight for bulk orders. International shipping is available through various carriers, with duties and taxes determined by local governments. Additional fees may apply for residential delivery or oversized items.

Shipping Information

Types of Freight

Small Package Freight: Packages weighing less than 150 lbs and can be transported safely with a small package carrier (FedEx).
LTL Freight: Less than truckload. Multiple cartons/products shipped that can be consolidated on a pallet or too heavy/large to effectively ship using a small package carrier.
Truckload Freight: Multiple pallets or crates of product that require enough space for truckload service. Depending on the number of space/pallets, this option could be more affordable than LTL freight.

Small Package Freight

FedEx is our carrier for small package shipping. Your small package shipments will ship via FedEx Ground. For expedited shipments, please call 1-855-388-9848 for quotes and options.
Pricing is based on a flat rate fee per carton. If you have multiple cartons that are heavier in weight, it may be less expensive and safer to ship via LTL freight. You can contact at 1-855-388-9848 for more information regarding your order and the best method to use. Please see FedEx Small Package Freight Rate chart below for small package flat rate charges.
Shipping time takes 1-5 business days depending on the distance the package must travel. See FedEx Estimated Ground Shipping Delivery Time map below.

FedEx Small Package Freight Rates

Weight	Rate
1-15 Lbs	$12.00
16-30 Lbs	$25.00
31-50 Lbs	$35.00
51-70 Lbs	$45.00
71-99 Lbs	$55.00
100-150 Lbs	$75.00
MudMixer (MMXR-3221)	$120.00

Estimated Ground Shipping Delivery Time

Click Image to Enlarge

Estimated Ground Shipping Time-in-Transit

LTL Freight

For larger orders, products too heavy/large or unsafe to ship small packages will ship LTL freight. GNE will always consolidate your order to maximize your freight savings. However, GNE will consider the product's safety before stacking a pallet to reduce freight expenses. Extraordinary delivery requirements may necessitate additional shipping fees. Island, mountain, and rural/remote location deliveries are subject to longer delivery times, additional fees, and possible cancellation outside our delivery zone.
Pricing is based off the weight, dimensions, class of the product, and address being shipped to.
GNE uses a variety of LTL carriers to enhance our ability to serve your needs. Shipping times can vary based off travel distance and remoteness of the customer location. On average, shipping times are 1-7 business days from the date of pick-up.

LTL Freight Rates

Orders over $2,500 will be charged a fixed percentage based on cost:

Sale Total	Cost
$1 - $2,500	$200
$2,501 - $5,000	8%
$5,001 - $8,000	6%
$8,001 - $12,000	4%
$12,001 and Over	Free

Additional charges may apply:

Service to Carrier	Fee
Residential / Non-dock / Limited Access Delivery	$100
Liftgate	$75
Extreme Length Blue Gator Ground Mats Iron & Oak SMH3030 Bannon Gantry Cranes	$150
High Freight Class Brave Towable Cement and Mortar Mixers Nortrac Towable Trencher Brave Towable Auger	$150

Additional shipping considerations:

Screed boards over 8 ft. need to be quoted.
Must choose "ship order complete" during checkout on shipping method page.
Must be shipped to one location.
Alaska and Hawaii must ship to a forwarder.
No changes to international shipments. All international shipping will be quoted.

Truckload Freight

GNE will look at truckload option over LTL freight if we believe your order can ship in a more cost-effective manner.
Shipping times can vary based off the availability of carrier, travel distance, and remoteness of the customer location.
Truckload rates are based off a quote from our carriers. GNE will look for the most dependable carrier with competitive pricing.

International Shipping

GNE ships product VIA container, truckload, LTL or small package carriers to a variety of international customers and locations. For all orders outside the United States and Canada, please email us at sales@gnedi.com or by calling at 1-855-388-9848. Any import duties/or taxes for orders shipped to non-U.S. destinations may be imposed by your local government on shipments from outside your country.

If you have any questions regarding the shipping of your order, please contact us at 1-855-388-9848

Request a Return

Contact our Sales Team for prior authorization as returned merchandise must have a SRO (Sales Return Order) number and clearly marked on the exterior of the shipping carton or it will not be accepted.

Contact sales at sales@gnedi.com or call 1-855-388-9848.

Before you contact us, you will need the following details:

Sales Order Number
Specific Item(s) you want to return (part # and quantity)
Reason for return

Once authorization is approved, you will be given an SRO number. SRO number MUST be marked on the outside of the package.

Conditions:

All returns must be pre-approved and have a Sales Return Order number (SRO#) from Great Northern Equipment clearly marked on the exterior of the package or it will be refused. SRO#’s can be obtained by contacting a member of the Inside Sales Team at 1-855-388-9848.
Part returns. Subject to a minimum 20% restocking fee (could be higher if returned in poor condition). Parts must be in original, unopened packaging and part numbers must be clearly marked and grouped together. Part returns must be made within 60 days of the original invoice date. Electrical parts like Coil’s , Regulators , ECU’s etc. are NON-returnable.
Power Equipment and Engine returns. Returns for these items must be made within 60 days of the original invoice date, returned in new condition (never gassed, oiled, or engine mounted), and will be subject to a restocking fee. The restocking fee is minimum 15% on these items. (Percentage could be higher depending on returned condition).
Scratch and Dent Engines are sold “As Is” and are non-returnable.