Customer Support Center

General Office Hours:

Monday - Friday 8:00 a.m. - 5:00 p.m. CST
Closed weekends and holidays

Phone Sales Hours:

Monday - Friday 7:30 a.m. - 5:00 p.m. CST

Will Call Hours:

Monday - Friday 8:00 a.m. - 4:00 p.m. CST

Option 1: Pay Online

We offer a convenient 24/7 Payment Portal for making secure payments on your GNE account, including credit/debit card and ACH options.

Payment Portal Features and Benefits

• Make Payments
• Manage Payment Methods
• View Open Orders
• View Open Invoices
• View Invoice History

GNE partners with iPayments, a verified Microsoft Partner, to power our Payment Portal. This partnership ensures that your payment information and account activities are protected with the highest level of security.

Please note that access to the Payment Portal is managed at the individual contact level. Each person in your organization who needs access will require a unique sign-on. This adds an extra layer of security, ensuring that your financial data is accessible only to authorized personnel.

To get started, you can sign in or request access to the Payment Portal, making it easy to integrate this secure payment solution into your business workflow.

Option 2: Pay By Mail

Payments can be made by check, credit card (VISA, Mastercard, American Express, and Discover), customer-initiated ACH or wire. Will Call orders require a credit card payment or established credit terms. No cash or check payments are accepted for Will Call Orders. Please note, there is a $30 NSF for all returned checks.

Great Northern Equipment
P.O. Box 857439
Minneapolis, MN 55485-7439

Accounts Receivable:

Invoices / Statement Delivery

All Invoices will be sent via e-mail (preferred), or in the daily mail. To update your e-mail address, please send your request to ar@gnedi.com. Statements are issued on the first of every month and are ONLY sent via e-mail. If you receive invoices electronically, then you will receive a statement electronically.

Payment Methods

Payments can be made by check, credit card (VISA, Mastercard, American Express, and Discover), customer-initiated ACH, or wire. Please note that our staff is not equipped to take payments for Will Call orders. All Will Call orders must be on established terms account or paid for prior to pick up. No cash or check payments will be accepted for Will Call Orders.

Request a W-9 Form

If you need to request a W-9 tax form from us, please send an email to ar@gnedi.com. In your request, include your full name, contact information, and the reason for your request.

Contact our Sales Team for prior authorization as returned merchandise must have a SRO (Sales Return Order) number and clearly marked on the exterior of the shipping carton or it will not be accepted.

Contact sales at sales@gnedi.com or call 1-855-388-9848.

Before you contact us, you will need the following details:

• Sales Order Number
• Specific Item(s) you want to return (part # and quantity)
• Reason for return

Conditions:

• All returns must be pre-approved and have a Sales Return Order number (SRO#) from Great Northern Equipment clearly marked on the exterior of the package or it will be refused. SRO#’s can be obtained by contacting a member of the Inside Sales Team at 1-855-388-9848.
• Part returns. Subject to a minimum 20% restocking fee (could be higher if returned in poor condition). Parts must be in original, unopened packaging and part numbers must be clearly marked and grouped together. Part returns must be made within 60 days of the original invoice date. Electrical parts like Coil’s , Regulators , ECU’s etc. are NON-returnable.
• Power Equipment and Engine returns. Returns for these items must be made within 60 days of the original invoice date, returned in new condition (never gassed, oiled, or engine mounted), and will be subject to a restocking fee. The restocking fee is minimum 15% on these items. (Percentage could be higher depending on returned condition).
• Scratch and Dent Engines are sold “As Is” and are non-returnable.

Types of Freight

• Small Package Freight: Packages weighing less than 150 lbs and can be transported safely with a small package carrier (FedEx).
• LTL Freight: Less than truckload. Multiple cartons/products shipped that can be consolidated on a pallet or too heavy/large to effectively ship using a small package carrier.
• Truckload Freight: Multiple pallets or crates of product that require enough space for truckload service. Depending on the number of space/pallets, this option could be more affordable than LTL freight.

Small Package Freight

• FedEx is our carrier for small package shipping. Your small package shipments will ship via FedEx Ground. For expedited shipments, please call 1-855-388-9848 for quotes and options.
• Pricing is based on a flat rate fee per carton. If you have multiple cartons that are heavier in weight, it may be less expensive and safer to ship via LTL freight. You can contact at 1-855-388-9848 for more information regarding your order and the best method to use. Please see FedEx Small Package Freight Rate chart below for small package flat rate charges.
• Shipping time takes 1-5 business days depending on the distance the package must travel. See FedEx Estimated Ground Shipping Delivery Time map below.

FedEx Small Package Freight Rates

LTL Freight

• For larger orders, products too heavy/large or unsafe to ship small packages will ship LTL freight. GNE will always consolidate your order to maximize your freight savings. However, GNE will consider the product's safety before stacking a pallet to reduce freight expenses. Extraordinary delivery requirements may necessitate additional shipping fees. Island, mountain, and rural/remote location deliveries are subject to longer delivery times, additional fees, and possible cancellation outside our delivery zone.
• Pricing is based off the weight, dimensions, class of the product, and address being shipped to.
• GNE uses a variety of LTL carriers to enhance our ability to serve your needs. Shipping times can vary based off travel distance and remoteness of the customer location. On average, shipping times are 1-7 business days from the date of pick-up.

LTL Freight Rates

Orders over $2,500 will be charged a fixed percentage based on cost:

Additional charges may apply:

Additional shipping considerations:

• Screed boards over 8 ft. need to be quoted.
• Must choose "ship order complete" during checkout on shipping method page.
• Must be shipped to one location.
• Alaska and Hawaii must ship to a forwarder.
• No changes to international shipments. All international shipping will be quoted.

Truckload Freight

• GNE will look at truckload option over LTL freight if we believe your order can ship in a more cost-effective manner.
• Shipping times can vary based off the availability of carrier, travel distance, and remoteness of the customer location.
• Truckload rates are based off a quote from our carriers. GNE will look for the most dependable carrier with competitive pricing.

International Shipping

GNE ships product VIA container, truckload, LTL or small package carriers to a variety of international customers and locations. For all orders outside the United States and Canada, please email us at sales@gnedi.com or by calling at 1-855-388-9848. Any import duties/or taxes for orders shipped to non-U.S. destinations may be imposed by your local government on shipments from outside your country.

How to Update Your Billing Address

Need to update your account information? Please note account details cannot be changed directly by the customer. If a change to this information is required, please contact customer support at sales@gnedi.com or call at 1-855-388-9848 and a representative will be happy to assist.

How Do I View a Saved Cart?

1. Click My Account at the top right of the screen.
2. On the left side of the screen, click on Saved Carts.

How Do I Change My Ship-To Address?

1. On the top left of the screen, click the Change Ship-To link.
2. Choose a ship-to address, or enter a one-time shipping address.