Customer Support Center
At GNE, our top priority is to provide exceptional products and unparalleled customer service. Our team of professionals is carefully selected and trained to ensure they have the knowledge and expertise necessary to provide our customers with the best possible experience. Building solid relationships is essential to any successful business, and we are committed to fostering these relationships with our customers.
Become a Customer
Looking to build your Dealership, Rental store, or Manufacturing business? GNE would like to partner with growth-minded business partners like you. Please contact us and let us know how we can help you find solutions to your challenges. Our qualified customer support team has years of industry and product experience and can work closely with you on building the right inventory mix for your dealership or rental fleet. If it’s engine power you need, we have your back there too. As the largest distributor of Honda Engines in the US, we are here to guide you through that power selection process as well. All of this is backed up with a robust supply of service parts to support every brand we represent.
We are dedicated to building long-term relationships with our customers and helping you expand your business. We are confident that you will attract more customers, increase revenue and grow your bottom line when you partner with GNE.
Financing Available
Customers can offer Sheffield Retail Financing to homeowner or professional landscape customers for select GNE brands. Financing offers are subject to credit approval. Some restrictions apply. Please click on the brand links below to view Sheffield Financing Info.
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More InfoHow to Pay Your Invoice
Option 1: Pay Online
We offer a convenient 24/7 Payment Portal for making secure payments on your GNE account, including credit/debit card and ACH options.
Payment Portal Features and Benefits
- Make Payments
- Manage Payment Methods
- View Open Orders
- View Open Invoices
- View Invoice History
GNE partners with iPayments, a verified Microsoft Partner, to power our Payment Portal. This partnership ensures that your payment information and account activities are protected with the highest level of security.
Please note that access to the Payment Portal is managed at the individual contact level. Each person in your organization who needs access will require a unique sign-on. This adds an extra layer of security, ensuring that your financial data is accessible only to authorized personnel.
To get started, you can sign in or request access to the Payment Portal, making it easy to integrate this secure payment solution into your business workflow.
Option 2: Pay By Mail
Payments can be made by check, credit card (VISA, Mastercard, American Express, and Discover), customer-initiated ACH or wire. Will Call orders require a credit card payment or established credit terms. No cash or check payments are accepted for Will Call Orders. Please note, there is a $30 NSF for all returned checks.
Great Northern Equipment
P.O. Box 857439
Minneapolis, MN 55485-7439
Accounts Receivable:
866-297-5075Invoices / Statement Delivery
All Invoices will be sent via e-mail (preferred), or in the daily mail. To update your e-mail address, please send your request to ar@gnedi.com. Statements are issued on the first of every month and are ONLY sent via e-mail. If you receive invoices electronically, then you will receive a statement electronically.
Payment Methods
Payments can be made by check, credit card (VISA, Mastercard, American Express, and Discover), customer-initiated ACH, or wire. Please note that our staff is not equipped to take payments for Will Call orders. All Will Call orders must be on established terms account or paid for prior to pick up. No cash or check payments will be accepted for Will Call Orders.
Request a W-9 Form
If you need to request a W-9 tax form from us, please send an email to ar@gnedi.com. In your request, include your full name, contact information, and the reason for your request.
Register a Product
To register a product of one of GNE’s brands, please click on the applicable brand icon below to complete a registration form. For all other products, please complete the form that was included in the package of the new product.
More InfoBenefits of Registration
Registering your products will allow us to contact you in the unlikely event a safety notification is required.
Filling out this form will help you obtain more efficient warranty services in case of a problem with your product.
In case of an insurance loss such as fire, flood, or theft, your registration could be your proof of purchase.
Tax Information
If you qualify as a Sales Tax Exempt Business, please submit a completed, signed, and currently dated Resale and or Exemption Certificates for all applicable states for your business; email to ar@gnedi.com, for Great Northern Equipment to keep on file. Your account will be charged sales tax until we receive this form.
Exemption Certificates are legal documents, should you have any questions regarding exemption certificates, sales tax compliance issues, or state sales tax laws and how it pertains to your business, please contact that State’s Department of Revenue.
Account Management
How to Update Your Billing Address
Need to update your account information? Please note account details cannot be changed directly by the customer. If a change to this information is required, please contact customer support at sales@gnedi.com or call at 1-855-388-9848 and a representative will be happy to assist.
How Do I View a Saved Cart?
- Click My Account at the top right of the screen.
- On the left side of the screen, click on Saved Carts.
How Do I Change My Ship-To Address?
- On the top left of the screen, click the Change Ship-To link.
- Choose a ship-to address, or enter a one-time shipping address.
